The Directors will also ensure that we deal responsibly, openly and fairly with clients and potential clients by:
- Ensuring that all our advertising and documentation about the business and its activities are clear, informative, legal, decent, honest and truthful.
- Being open and honest about our products and services and telling customers what they want to know, including what we do to be socially responsible.
- Ensuring that if something goes wrong, we will acknowledge the problem and deal with it.
- We will listen to our clients so that this can help us improve the products and services we offer to them.
- Ensuring that we benchmark and evaluate what we do in order to constantly improve our competitive edge in the marketplace.